Rant about Foodworld

Why it’s so hard to have a decent customer service in all these sprouting super markets? What’s the differential shopping experience you can get from Foodworld or Spensers or Relience fresh or any big time Mega mats like big bazzar. Can anyone carry home a different feel, an experience to be shared to other shoppers?

So far in my visits, I haven’t found anything different. All the red or blue or stripped attendees in these shops are just spastic. No friendly smile, no welcome gesture or even though I frequent these shops with frequent shopping.

Well, shoppers too are robots in their own way. No time to spare a second look at who’s at the counter and no exchange of pleasantries…

Today, I walked into the Foodworld at Cambridge Layout. It’s pretty close to my house and today I had to make a big purchase for a get -together.

As usual the young ladies didn’t give any nod of recognition, probably I didn’t cross their mind as a macho dude. After looking for my buying list I asked the lady for ginger and the buxom lady just pointed her finger to the counter other side.. L

After all the shopping was done, one of the ladies did my check out. I’ve spend close to 1.5K from my credit card but again it didn’t rattle their thoughts to thank let alone spare a good friendly look that can rock me…. : )

Well, am I wrong to expect something more from these plastic counter staffs? I think they ought to be more than food handler but must give shoppers a happy and a pleasant experience.

Why don’t the top dogs or big wigs from these big marts understand such simple customer service principles? Probably the text books they learned in their business school have gathered cobwebs in their attic or they fell there its not worth the pain to train and teach these counter staff to shell out a smile as a part of brand building.

Come what, business will thrive as we stupid customers are least bothered and don’t have similar feelings as I have shared here.

In the end, I didn’t have a happy shopping experience. But no matter what, I’ll keep visiting Foodworld at Cambridge Layout or any other freaky supermarkets just b’cos I’m just another face for them and all these shops give me the same SHI* experience.