What KSRTC Needs to Learn From KSTRC

Here’s a comparison between Kerala Road Transport Corporation and Karnataka Road Transport Corporation services. I found it worthwhile to bench-marking their service levels and take cues to improve services .

I’m advocating Kerala Transport corporation officials to see how well their counterpart Karnataka Transport is making profits by cashing on the fixed assets ( land & property). Also how KSRC has better facilities for passengers  and how they have adopting social media (Facebook) to connect with commuters.

Here’re two good practices from Karnataka Road Transport Corporation

1) KSRTC has utilized it’s land and property very productivity. It has converted it’s small bus depot to multi-stored buildings that includes bus stands, multi-level vehicle parking facility, cafe, and upper stories for offices. Imagine how this low value asset is now yielding KSRTC thousands of money from rent

2) KSRTC is using social media ( Facebook) to connect with commuters. It has already won numerous awards for its proactive participation in social channels.

Apart from this, I feel almost all KSRTC (Kerala) depot or station is cluttered with union flags and posters. If this defacement of public property to the singular publicity of unions is totally unwarranted. Instead look at KSRTC stations in Karnataka. I haven’t seen union poster all around the place. Let our Kerala unions like CITU, INTUC and other unions learn about civic sense and think of commuters first before them flag the repetitive slogans.

Finally, both KSRTC should focus on improving the cleanliness of public toilets in various bus stands. I often find most of KSRTC loos too unclean for use.

Why can’t kerala revolt for clean toilets? Why don’t political parties have strike or hartal to force Govt to maintain clean public toilets? Let’s have a different excuse to have a hartal..not the usual petrol hike or inflation or some god damn reason to hold a useless strike.

So, here I conclude my first part series on KSRTC. I hope someone will spot, relevant points from this post and use it to improve service.