- Have you felt or let down by bad customer service in Kerala?
- Why is this lethargic approach shown by shop owners, staff?
I’m a big advocate of customer service. Whenever I see exemplary customer service, I feel joy, I share it with my friends and peers. And when I come across stinking attitude from businesses, I become more vocal and talk to more people.
In today’s digital marketing era, there’s no choice for biz owners but to raise their customer service levels. Despite all buzz on customer service, I feel most small traders and biz owners are still primitive in showing a bit of concern to customers. Most sellers fail to show a good smile or show recognition?
During the time when I lived in Trivandrum, I was not bothered about customer service. Till that time, I have only seen one city. But after I moved to Bangalore and other cities, I see life in a different perspective. Now, I start comparing, sometimes I whine the service melted to me. Often, I get pissed off and I start thinking why the hell should I spend my dime on these sucker. Well, Trivandrum seems to the worst of the lot. Probably, due to our popular sakari culture ( govt office attitude).
Coming back to this topic, why are mallus bad with customer service?
Why do shop keepers talk very arrogantly? As one relative puts it, even the undeserving fellas are arrogant.
Well, this kind of attitude is not just in small murukan kada (pan shop/deli), or margin free shops or in big electronic shops like (QRS).
- Why is the attitude very bad in Kerala?
- Why the show owners not bothered to train employees to smile, provide right answers, or every feel apologetic when things are wrong?
Age of Digital – Change or Die
With the arrival of ecommerce platform, like Kada.in, Amazon, Flipcart or Jabong, an average consumer is inundated with options and choices to buy goods and services. I feel soon the heat of the business going to ecommerce will make these fellas realize the importance of customer service. Hopefully!
Opportunity for You To Stand Out – Just Give Exemplary Service
Here’s your chance to make a great impression by treating customers as real kings. Make them special, treat your best customers with extra care, and make them come back to your business. Or at least, giving good service makes them talk good about your business.
If you’re running a shop or a small business, then here’s your chance to build a unique mark in this area. It’s so easy, as most shops suck at customer service.
Flossy Ideas, Meetups and Views 