Complaint Box Remedy Box A day ago, we bought the third dust bin. First one, purchased a month back broke near the handle. But, the second one, was an expensive plastic bin has given us problems from day one. Here’s the product malfunction. Every time we press the petal to open the lid, the lid slips away. Which means, we have to bend again to fix the lid. The problem is that the groove where the lid is attached keeps slipping out. The Real Price We Pay to Buy Expensive Product This waste bin was expensive than the cheap ones available. So, what’s the lesson learned? I just remembered the old maxim which I learned in college – Caveat emptor ( “Let the buyer beware”). . So, what’s the goddamn solution. Well, here’s another portal or website to the rescue or to inform users of the possible problems with the product. ( Patented Idea # 235) 🙂 Start a portal where people can check the product by model number or name and instantly know the possible complaints related to the product. While, you might say that there are many sites doing similar job, I can say that this should be done in more visual way. For example, imagine a page which is divided into three vertical columns. The first column will contain the specification of the product, second will the complaint and third how to rectify the solution. Product Complaints Remedy Problem Cloud tag Example Morphy Richards After regular use, Get the thermostat Based on the complaints s OTG the temp fluctuates changed. Call the submitted by users, a program ( For instance, oven shows customer care will make a cloud tag. It will 200 Cel, while the real or get a good help users to instantly find the temp is in excess of 250) service guy known to fix this common problem issue. ( details of service centre, phone the product number and the contact info of a person who can do the repair.) Sunflame OTG The glass top breaks Buy one with the metal top Glass top breakage! into thousand of small glass granules ( dangerous) Will this Product Quality and Solution Site Help Probably, yes. Well, such a site or an app will make it easy for customers to search for common problems related to a household durable goods. This is applicable to more expensive products like the mobile phones or cars or appliances, etc.
So, what do you think, will it be a one-stop solution for all customers to stop and understand if the product is a lemon or it has other issues which are hidden by the manufacturer. Also, it will alert the user, if the problem can lead to safety issues or other hazards. What say? I think, a very good GUI or a designer’s hand is required to make this idea into a very user friendly site. I remembered one more feature which could be added on the app. Just take a pic of the product from the mobile, and it will scan the database to shortlist and then it will instantly show the complaints, if any related to the product.
So, what do you think, will it be a one-stop solution for all customers to stop and understand if the product is a lemon or it has other issues which are hidden by the manufacturer. Also, it will alert the user, if the problem can lead to safety issues or other hazards. What say? I think, a very good GUI or a designer’s hand is required to make this idea into a very user friendly site. I remembered one more feature which could be added on the app. Just take a pic of the product from the mobile, and it will scan the database to shortlist and then it will instantly show the complaints, if any related to the product.
BTW – A PHOTO searching should be enabled in the app which makes the search instant.Â
Flossy Ideas, Meetups and Views 