Today was yet another regular, disgusting sales personal response. This time from a Suguna store close to my house. I don’t want to go through the details of what kind of response I received. Bottom line is that I wish I could train people to improve customer service – to be responsive to customer queries and have a pleasant mannerism. Not SHOUT back with their typical responses.
– What should or could be the ideal response to a SALESMAN Training?
1. Knowledge of the product or service
There was one instance where I went to Hypermarket in Medical College and asked for tutti-frutti. The sales girl asked me if it’s Frooti drink. In a very recent case, my wife went and asked if they have halal chicken. The sales person said there’s fish and prawns.
These are typical responses of sales people. Why are they not aware of the products on display? Why are they not motivated to learn more about each product and the related item? Answer could be this – 1. They are not given proper training before they go on the floor 2. Motivation to learn, to understand is missing 3. Why should I good at the job when I get the same money at the end of the month? No rewards, no pat on the back, no extra bonus!
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