Tag: qualities of a good waiter

How to be a Remarkable Hotel Waiter or waitress

~ bjcharles ~ Leave a comment
Very long ago in Trivandrum, somewhere in early or mid 2000, I used to visit Residency Tower roof top dining place with a group of friends for beer and chit-chat. One of the good thing that made things easier for us a waiter who welcomed us. 

We were not the high-profile dinners, still we were treated well, especially by this waiter whom we had acquainted over our visits. The good thing about him, was the gentle smile, and the readiness to find us a table – somehow, making us comfortable. 

Later, in one of our visit, we couldn’t find him. Later, we found that he got hired for a job in Gulf. It seems a regular customer who liked his service, hired him. 

After he had left, I haven’t found anyone close to this waiter. All those who came after him were the stone faced people, who have such difficulty even in giving a smile after the service. 

 I bet it’s a shame the way most waiters perform at their job. Probably, they are not trained or they are not given any incentive to be good with the customers. So, what’s missing?

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what are the instances you felt completely taken care at a restaurant? What was that special think that make you felt special about the place? Is it just the food, or the ambiance, or the knowledge or friendly waiter who made you feel this.

So, no guesses, this blog is about and for the thousands of foot-soldiers in every restaurant, tea shop and cafes who takes orders and makes our life a little easier.

  • Good communication skills
  • Experience in handling and serving
  • Good sense and knowledge of food that’s served
  • Trained in soft skills 
  • Polite in serving customers

  1. – Responsible for cleanliness and neatness
  2. – Must have a wide Angle Vision
    (Always scan the floor to see if customers require any serving). This is one thing that’s seriously lacking with most waiters. They appear to see through you – even when you raise your hand to get their attention. Why is this happening? Are they not properly incentivized?

    Sometimes, I wish there was a button in each table to call out to the waiter. Not a loud one, but a sound that will be audible to the concerned water. It will make things easier for the customer to get the attention of the water. so, till then, a waiter should ideally have the heart and mind to see the requirement of the customer, even when the orders are thick and fast.

  3. – Provide the information of portion size, spice levels, etc